Shipping Policy

At Shopheavens, we are dedicated to offering clear, reliable, and transparent shipping information to all our customers. This policy outlines how orders are processed, dispatched, and delivered within the United States.

Order Processing:

Cut-Off Time:

  • Orders placed before 5:00 PM (GMT-05:00) on business days (Monday–Friday) will begin processing the same day.

  • Orders placed after 5:00 PM, on weekends, or on public holidays will begin processing the next working day.

Processing Time:

  • Standard processing time is 1–2 business days.

  • If additional time is needed, customers will be notified promptly via email.

Shipping Coverage:

  • Shopheavens currently ships only within the United States.

  • International shipping is not available at this time.

Shipping Charges:

  • A fixed shipping fee of $30 applies to all orders—regardless of size, quantity, or destination within the U.S.

  • The total shipping cost will be shown at checkout before you confirm your order.

  • Any temporary shipping promotions will be clearly displayed on our website.

Transit Time & Delivery Estimates:

  • Standard Transit Time: 3–7 business days (after dispatch)

  • Total Delivery Time: 4–9 business days (Processing + Transit)

Delivery times may vary depending on location:

  • Urban / Metropolitan areas: typically faster

  • Rural / Remote areas: may require extra days

Important: Delivery timelines are estimates and may be impacted by courier delays, severe weather, or peak seasons.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and courier details.

  • Tracking details may take up to 24 hours to appear on the courier’s website.

Delivery Responsibility:

  • Once a package is handed over to the courier, Shopheavens is not responsible for delays caused by third-party carriers.

  • If a courier marks a package as delivered but you have not received it, please contact the courier directly.

  • Shopheavens will assist by providing shipment details when needed.

Incorrect or Incomplete Address:

  • Customers are responsible for entering a complete and accurate shipping address.

  • Shopheavens is not liable for delays, lost shipments, or additional costs due to incorrect or incomplete addresses.

  • If a package is returned due to incorrect details or failed delivery attempts, an additional $30 re-shipping fee may apply.

Undeliverable or Returned Packages:

If a package is returned as undeliverable (e.g., delivery attempts failed, inaccessible location, or refusal of delivery):

  • Shopheavens will notify the customer.

  • Reshipment may be requested, subject to a $30 shipping fee.

Signature Requirement:

  • For security purposes, certain orders may require a signature upon delivery.

  • Customers are responsible for ensuring someone is available to receive and sign for the package if required by the courier.

Lost, Damaged, or Stolen Packages:

  • Any lost or damaged package must be reported within 7 business days of the expected delivery date.

  • Shopheavens will help file a claim with the courier; resolution depends on the carrier’s investigation.

  • Shopheavens is not responsible for packages marked “delivered” by the courier but later reported as stolen.

Shipping Limitations:

  • Shopheavens does not ship to P.O. Boxes, APO/FPO/DPO addresses.

  • Deliveries may not be possible to certain restricted or remote locations. If this affects your order, we will contact you.

Partial Shipments:

  • In rare cases, orders with multiple items may be shipped in separate packages.

  • Customers will be informed in advance if partial shipping is required.

Exchanges:

  • Shopheavens does not accept exchanges.

  • For assistance, customers should refer to our Return & Refund Policy for eligibility and instructions.

Questions About Shipping?

If you have any questions regarding shipping, delivery timelines, or tracking, our customer support team is available during business hours and ready to assist.

Business Information:

Business Name: Shopheavens
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@shopheavens.store
Business Address: 7547 Farm to Market Rd 1459, Sweeny Texas 77480, United States