Refund & Returns Policy

At Shopheavens, we want our customers to shop with confidence, knowing that if an issue arises, our return and refund process is clear, fair, and transparent. This policy outlines the conditions for returns, how refunds are processed, and the responsibilities of both the customer and Shopheavens.

Return Window:

  • Customers have 30 calendar days from the date of delivery to request a return.

  • Requests submitted after this period will not be eligible.

Return Process:

1. Contact Us:

  • Customers must contact us within 24–48 hours of receiving the item to initiate a return.

  • Clear photos of the product are required to verify eligibility (e.g., defects, damage, wrong item).

2. Return Label:

  • A prepaid return label is the customer’s responsibility.

3. Return Approval:

  • Once the request is reviewed and approved, the customer must securely package the item and ship it using the provided label.

4. Processing Time:

  • Returned items are inspected upon arrival.

  • Refunds are processed within 7 business days after Shopheavens receives the returned package.

Return Shipping Costs:

  • If the issue is Shopheavens’ responsibility (e.g., defective or damaged product, incorrect item shipped), the return shipping cost is covered by Shopheavens.

  • If the issue is the customer’s responsibility (e.g., change of mind, wrong product ordered, damage caused after delivery), a $30 return shipping fee will be deducted from the refund.

Refund Method:

  • Refunds are issued to the original payment method used during checkout.

  • Depending on the bank or payment provider, it may take additional time for the funds to appear in the customer’s account.

Non-Returnable Situations:

Returns will not be accepted if:

  • The item is returned without original packaging or accessories.

  • The item is damaged due to misuse, mishandling, or accidents after delivery.

  • The return request is made after 30 days of delivery.

  • The item is returned without prior contact or approval.

Exchanges:

  • Shopheavens does not accept exchanges.

  • Customers who want a different item should return the original (if eligible) and place a new order separately.

Condition of Returned Items:

  • Damaged on delivery (courier fault): Eligible for return; Shopheavens covers shipping.

  • Damaged due to customer handling: Not eligible for return or refund.

  • Change of mind: Accepted within 30 days; return shipping fee will be deducted.

Customer Responsibility:

Customers are expected to:

  • Contact Shopheavens within the required 24–48 hour reporting window with clear photo evidence.

  • Ensure the product is securely packaged when returning it.

  • Use the provided return label for proper tracking and proof of shipment.

Shopheavens’ Responsibility:

Shopheavens is committed to:

  • Providing clear and easy return instructions.

  • Covering return shipping when the issue is our fault.

  • Processing returns fairly and issuing refunds within the promised timeframe.

  • Keeping customers informed throughout the entire process.

Questions About Returns?

If you have questions about your return eligibility or need help with the process, our support team is available during business hours to assist you.

Business Information:

Business Name: Shopheavens
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@shopheavens.store
Business Address: 7547 Farm to Market Rd 1459, Sweeny Texas 77480, United States