Contact US

At Shopheavens, customer support is a core part of our commitment to providing a smooth and trustworthy shopping experience. We understand that online shopping requires clarity, transparency, and timely assistance, so our team is always ready to help at every step.

Whether you need details about a product, an update on your order, clarification about our policies, or assistance after your purchase, our support team is here to provide accurate and timely guidance.

How You Can Reach Us:

By Email:

You can reach us via email for any questions, feedback, or concerns. This is the ideal method for detailed inquiries or situations where supporting images or documents are needed. Our team reviews every message carefully to ensure you receive a complete, helpful response.

By Mail:

Official correspondence can be sent to our registered business address. Although mail is a slower communication method, it will be handled with the same professionalism, care, and attention as every other support channel.

Support Hours:

Our customer service team is available during:

Monday – Friday: 9:00 AM – 5:00 PM (GMT-05:00)
Closed on weekends and official public holidays.

Messages sent outside business hours will be addressed on the next working day.

Response Commitment:

We aim to respond to all customer inquiries within 24–48 business hours.
If a request requires additional review, we will keep you informed with updates and expected timelines.

Typical Support Requests:

Customers commonly reach out to us for:

  • Pre-purchase product inquiries

  • Order status updates or delivery tracking

  • Help with returns or refunds based on our policies

  • Clarifications on shipping timelines or fees

  • General feedback about our website or services

Every customer inquiry matters to us and is handled with professionalism and care.

Our Service Standards:

When contacting Shopheavens, you can always expect:

  • Courteous, respectful communication

  • Clear, honest, and transparent information aligned with our policies

  • Fair, customer-focused solutions

  • Professional handling of requests without unnecessary delays

We truly value every interaction and consider each one an opportunity to improve our service and your experience.

Business Information:

Business Name: Shopheavens
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@shopheavens.store
Business Address: 7547 Farm to Market Rd 1459, Sweeny Texas 77480, United States