Privacy Policy
At Shopheavens, we value your privacy. We are dedicated to safeguarding your personal information and maintaining full transparency about how your data is collected, used, and protected. This Privacy Policy clearly explains how we manage your information when you shop with us, browse our website, or contact our support team.
Information We Collect:
When you interact with Shopheavens, we may gather the following information:
Personal Information: Your name, email, phone number, billing details, and shipping address.
Payment Information: All payments are handled securely by trusted third-party services. Shopheavens does not store sensitive payment details like full card numbers or CVV codes.
Order Information: Items purchased, order history, and transaction records.
Technical Data: IP address, browser type, device details, and website usage data collected through cookies and analytics tools.
How We Use Your Information:
We use the collected information for purposes such as:
Processing and delivering your orders.
Providing customer service and answering queries.
Sending updates regarding orders, returns, or refunds.
Enhancing our website, services, and overall shopping experience.
Preventing fraud, unauthorized activities, and security issues.
Complying with legal requirements and enforcing policies.
Sharing of Information:
Shopheavens does not sell or exchange your personal information with third parties. Your data may be shared only in these situations:
Service Providers: With trusted partners who handle payment processing, shipping, tracking, and website hosting.
Legal Requirements: When required by law, government agencies, or legal proceedings.
Business Changes: If Shopheavens undergoes a merger, acquisition, or business transfer, customer data may be transferred securely.
All third-party partners are obligated to keep your information confidential and protected.
Cookies & Tracking:
Our website uses cookies and related technologies to enhance functionality and user experience. Cookies help us:
Remember your preferences (such as language or cart items).
Analyze website traffic and performance through analytics tools.
Offer a more personalized shopping experience.
You can manage or disable cookies through your browser settings, but some features may not work properly without them.
Payment Information Security:
All payments are processed using secure, encrypted third-party gateways.
Shopheavens does not store or access sensitive payment information like full card numbers or CVV codes.
Fraud protection measures may require extra verification before approving orders.
Data Retention:
We retain personal data related to purchases only for as long as needed to complete orders, meet legal requirements, and resolve disputes.
Customer accounts can be deleted upon request, except where the law requires certain data to be kept.
Your Rights:
You have the right to:
Request access to your personal information.
Request updates or corrections.
Request deletion of your data (according to legal limitations).
Opt out of marketing messages at any time.
You can make these requests by contacting our support team using the details below.
Children’s Privacy:
Shopheavens does not knowingly collect information from children under 13 years of age.
If we discover that such data has been collected, it will be removed immediately.
Policy Updates:
This Privacy Policy may be updated from time to time to reflect changes to our services, practices, or legal obligations.
The latest version will always be available on our website, and we encourage customers to review it periodically.
Contact Us:
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us.
Business Information:
Business Name: Shopheavens
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: info@shopheavens.store
Business Address: 7547 Farm to Market Rd 1459, Sweeny Texas 77480, United States